Frequently Asked Questions
Orders: General information
How do I use your service?
Our website is simple in use, but we also have a “How It Works” page, dedicated to placing an order, assigning a writer and payments.
How to place an order?
For that you need to fill out two order forms. The first one s short and contains your e-mail address, type of paper, deadline and number of pages needed. If it is your first time using our service, at this point an account will be created for you, the details to which will be sent to the given email. Then, you are redirected to an extended order form, where you can leave instructions and other requirements to your order.
Can I send any materials to the writer?
Yes, you can upload files with data and sources, useful to the writer, while filling out the second order form.
What paper formats do you offer?
For an academic assignment, you can choose either MLA, APA, Chicago/Turabian, or Not Applicable (in cases when you don't require a specific format). If you need a specific type of formatting, you can describe it in the paper details and discuss it with writers directly.
How can I restore my password?
When you log onto your account, there is a “Forgot password link”, use it to reset your password.
What are the fees?
The price for an order depends on several factors, including the writer’s expertise. There are no extra and placing an order is free, you only pay for the work and when it’s done, in parts. You can also get a free preview of how your completed order may look like, from the applied writers.
Are you socially responsible?
Yes. We adhere to traditional societal norms and principles, and we do not provide papers on the following controversial topics:
• Gay marriage
All orders for these topics will be automatically canceled.
Can your writers take online tests for me (multiple choice tests, check boxes, T/F, etc.)?
Online tests are part of student exams, and usually require personal data to be entered; moreover, it is hard to determine the appropriate payment for such orders. Therefore, if you place an order for us to complete an online test or exam, it will be canceled automatically.
We encourage you to be responsible and refrain from sharing personal information in your order details or in your communication with writers. It can compromise your security and your place at the educational institution you are attending.
Orders in Progress
When will the order be finished?
Your order will be completed by the deadline you have specified in the instructions, unless another date is negotiated with the writer in chat. The who order is supposed to be ready by that time. Orders are written in parts, and if you need any part sooner or later, you can make arrangements with the writer. But you should also understand that most writers have tight schedules, and don’t have to agree to any changes in the deadline after they started working on an order.
How will you deliver the completed order?
When all parts of your order are finished, you approve it and release payment for your writer, you will be able to download the completed work from your personal order page, in PDF or MS Word format.
Can I make changes to order instructions?
You can use the “Edit order details” button on your personal order page to change deadline, number of pages, title or instruction while writers are still applying to your order. But in this case, all bids for your order will be considered outdated, and the bidding process will start again.
If you need to change any instructions later on, when a writer is already working on your order, you will have to discuss any possible changes with your writer in chat.
I don’t like the paper. What should I do?
Please express all your concerns involving the paper while the order is still in progress. If you are not satisfied with the way any of the order parts are written you can discuss them with your writer in chat and make changes before you can approve the order part and release payment. When you approve the last part of your order and release all payments, the order get “Finished” status and then you can only make changes via a new order for editing or rewriting service.
What are editing and rewriting services?
In editing service up to 25-30% of content may be changed, and it also involves formatting the document in a particular style. Rewriting covers up to 70% change in content, including proofreading and editing. Depending on how many changes your draft requires, you might need one or the other. You will also have to upload the initial papers, as these services do not involve writing from scratch.
What does listing an order as featured mean?
This service lists your order at the top, and is meant attract more attention to your order from the writers. This also means that you will get more bids, and a wider selection of deals to choose from. The service costs an additional $4.95 and is available while your order is on “Bidding” status.
Where is my writer from?
While our company is based in Cyprus, we hire writers from many countries around the world, both English native and non-native speakers. You can specify the writer’s location directly in chat, if that information is relative.
How good are your writers?
When potential writers apply for a position at our company our Writers Department reviews each and evaluates their knowledge of English, writing skills, as well as knowledge of business writing standards and professional experience. We can constantly keep up with writers progress due to customer feedback, ratings and awards, it’s the best evidence of how good they are.
What is writer’s rating?
It is the writer’s average score. The rating is calculated automatically based on the number of completed orders and ratings the writer has received from customers. It is designed to maintain competition amongst writers and help customers choose the best fit for the job, since you can see all the numbers.
What is writer’s awards?
It is another system for tracking writer achievements, used for motivating writers and helping customers choose the right one for their task. You can see the full list of awards with descriptions on the “Rating & Awards” page. Writers with combined best rating and most awards are show on the Top Writers page.
What is writer’s warning?
It is a chance for the writer to improve. When we come across lateness, plagiarism, inappropriate chat conversations, or other instances reported by the customer, we investigate and issue warnings, if needed. If a writer does not heed the warnings, their employment is terminated.
Payments & Quality
How do I pay the writer, and is it safe?
There are two payment options: loading money to account balance or paying directly through PayPal. Payments via PayPal are secure.
How do I pay for the order?
The system automatically splits the order into several parts, depending on the size of your desired paper and deadline; but no more than 5 parts. So if you have, for example, a three-page order with more than 48 hours deadline, it will have three parts. If you have a one-page order, it will be divided in two despite what deadline you choose.
You can pay in parts or for the whole order by clicking the “Release” button. We recommend that you release payments for each part, as soon as it is complete and doesn’t require changes. The final payment should be released only if you are sure the order is fully complete, since it cannot be revised or edited after the order is approved and paid for.
Is there a Money Back guarantee?
Yes, you can return any amount of money loaded to your account balanced but not yet released to the writer. On the other hand, the funds that have already been paid to the writer are non-refundable. Therefore, we suggest you check all completed parts of the order carefully before approving them and releasing funds. For more information, read the Money Back Guarantee section of our website.
Do you offer discounts?
We have reached a good balance between affordable prices and appropriate writer wages. We also prefer to minimize our involvement in the bidding process. But you are free to choose the best deal out of the bids your order receives.
How do I know the finished document is original?
You can can use our Plagiarism Check. It is a service that allows you to check the paper multiple times for similarities against online sources; for example, each time the writers adds to it or makes changes. This service is free for our customers, so we suggest that you perform regular checks and contact the writer immediately, any time you get high similarity index.
What happens with my order if the payment is charged back?
Any amount charged back will be withdrawn from your account balance. In case this amount exceeds your account balance, all orders in progress will be canceled automatically by our system. You can initiate a query with our Support Team to resolve chargeback issues.
Is your service confidential?
Yes. We do everything possible to keep personal information that you submit to us safe, and we never disclose it to parties uninvolved with the orders. However, we strongly suggest you do not share any personal data, like your email address, phone number or name, with your writer, as we have no control over how they might use it and cannot guarantee confidentiality in this case.
Can I delete my account?
Yes, but keep in mind that if you do, neither you nor our support services will be able to restore your account, along with any information that was kept there. To start using our services again, you will have to create a new account.